How to Fix FaceTime Not Working on Mac

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How to Fix FaceTime Not Working on Mac – 8 Simple way to Solve FaceTime Not Working Issue on Mac:

FaceTime Not Working on Mac: FaceTime is a very useful app for Mac and other Apple devices. The users make calls to other users through FaceTime App. When FaceTime App stops working, the users get into trouble. We will see some common causes of FaceTime not working. Thereafter, we will give you various methods to Fix the issue of FaceTime not working on your Mac.

What is FaceTime?

FaceTime Not Working on Mac

FaceTime is a calling application for Apple iOS Devices. With help of FaceTime App, you can make audio and video calls over Wi-Fi and Cellular Network.

Compatible OS and Devices for FaceTime App

FaceTime App is developed by Apple Inc. and therefore it’s compatible only with apple devices. In order to function properly, FaceTime App requires iOS 10.0 or later on Mac. The FaceTime Compatibility is based on the version and generation of your Apple Device. You can also use the FaceTime App on your iPhone, iPad and iPod Touch as mentioned below:

  • Mac iOS 10.0 or Later
  • iPhone 4 or Later (Call over cellular network is supported on iPhone 4s or later.)
  • iPad 2 or Later
  • iPad Mini
  • iPod Touch 4th Gen or Later

How FaceTime works on Mac and Other Apple Devices

FaceTime is available to download on iTunes Store. When you launch the FaceTime App first time, you need to verify your Apple ID through Email. You can start using FaceTime for audio and video calls right after Email Verification Process.

Causes of FaceTime Not Working on Mac

FaceTime App provides uninterrupted performance to all Mac users. In case the FaceTime is not working on your Mac, it can happen due to various causes. Here we provide some common causes of FaceTime not working issue as follows:

  • Mac OS (iOS) is Not Up to Date.
  • FaceTime App is Not Up to Date.
  • FaceTime App is Not Compatible with User’s Device.
  • FaceTime App is Disabled.
  • User is Not Signed In with Apple ID.
  • User Signed In with Different Apple ID.
  • Date and Time are Not Set correctly.
  • DNS Settings of Mac are Changed or Not Set correctly.
  • User lives at the Place where FaceTime is Not Available.
  • Wi-Fi Internet is Not Connected or Slow-Poor Connectivity.
  • FaceTime Servers are Down.

Poor Connectivity in FaceTime on Mac

When your Wi-Fi Connectivity is poor, the FaceTime will not stay connected. It will show connection interrupted error. You should connect to a better Wi-Fi Broadband or switch to Cellular Network. In order to get seamless performance on FaceTime, you should use wired Ethernet Connection.

FaceTime Servers are Down

FaceTime Not Working on Mac

Sometimes FaceTime App doesn’t work because of servers down issue. You can check the FaceTime Servers Information in your Mac System Status on Apple Website. If FaceTime Status is Green then the Servers are Active. In case the FaceTime Status is Red or Other Color then its Servers are down. If the FaceTime Servers are down then you can do nothing about it. All you have to do is wait till the servers start working again.

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Location of Mac and Apple iPhone, iPod, iPad Devices

FaceTime App is developed by Apple for its device users. Any person with MacBook, iPhone, iPod or iPad can use the FaceTime App. But some countries and territories authorities do not allow FaceTime in their region. If you are living in any such place then FaceTime will not work on your Mac.

FaceTime will also not work if you have purchased Mac from the place where it is not allowed. You need to go out of that region and change the date & time accordingly to use FaceTime App on Mac. FaceTime App is currently Not available in Saudi Arabia, United Arab Emirates and Pakistan. Make sure your location is not any of the mentioned places.

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Methods to Solve FaceTime Not Working Issue on Mac

FaceTime may not work on Mac because of various reasons. Hope you have checked all common causes mentioned above. Sometimes FaceTime App works but the voice or video is not showing properly. Before you apply any method, you should check where is the problem? If the problem is with your Mac Camera or Microphone then following methods won’t work for you.

In order to check your Mac Camera and Microphone, you should download any other app like FaceTime. These apps include Skype, Phone Booth or any other. If you face same error with other apps then you know where the actual problem is. If your Mac Camera and Microphone works well with other app then problem is found. Now you can follow the methods given below to solve FaceTime not working on your Mac.

Now we will see some simple methods to solve the FaceTime not working issue on Mac.

Method 01: Update FaceTime App and MacOS to the Latest Version

You should keep your Mac System up to date. In case you are using an older iOS on Mac, you will face trouble using some apps. FaceTime works great with the latest updated MacOS. FaceTime App is developed by Apple Inc. The company provides updates on FaceTime App on regular basis. You should also Update FaceTime App every time a new update is available.

You need to Restart the Mac after updating the MacOS and/or FaceTime App. When both the MacOS (iOS) and FaceTime App are up to date, the FaceTime App will work as fast it can on your Mac.

Method 02: Check and Update your Apple ID on Mac

You should have signed in to FaceTime with your Apple ID. In addition, your Apple ID must be same on Mac FaceTime and your other devices. You can check your Apple ID in FaceTime Menu>Preferences. If not signed in then provide your Apple ID and Password to Sign In. If the Apple ID is different then sign out and sign in again with relevant Apple ID. Now the FaceTime is working fine on your Mac.

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Method 03: Verify your Email to Activate FaceTime App on Mac

When you Sign In to FaceTime with your Apple ID for the first time, it requires Email Verification. The FaceTime App sends a Verification Email to your Apple ID Email Address. You have to open your Email Account Inbox and open that Email from Apple FaceTime.

As you select the Verification Link, your FaceTime App will be Activated. Thereafter, you can start using FaceTime to call your friends over Wi-Fi and Cellular Network. In case you face any issue in Activation of FaceTime App, you should reset App settings and configure it again.

Method 04: Correct the Date and Time Settings on Mac

Correct Date and Time are basic requirement to use FaceTime App on Mac. In case your Mac is showing Date/Time of irrelevant time zone, you may see FaceTime not working issue. In order to fix this problem, you have correct the Date, Time and Time Zone on your Mac.

It is advisable to choose Automatic Update Date & Time and Automatic Select Time Zone options. These options will keep the date and time correct on Mac even if you travel abroad. After correcting the Date & Time, just restart your Mac and open FaceTime App to use it.

Method 05: Change DNS Servers Settings on Mac

DNS Servers can be the reason for FaceTime not working on Mac. You should try changing the DNS Servers to solve the problem. You need to follow the simple steps given below to Change DNS Servers Settings on Mac.

  1. Go to System Preferences on your Mac System.
  2. Click on “Network” option to open all networks list.
  3. Select your Wi-Fi Network Name to see its settings.
  4. Open Advanced Menu and click on DNS tab.
  5. Now click on + button to Add DNS Servers.
  6. Add New DNS Servers as 8.8.8.8 and 8.8.4.4 in servers list.
  7. Note down your Old DNS Servers in notepad and delete them from servers list.
  8. Save New DNS Servers by pressing OK button.
  9. Close FaceTime and other programs.
  10. Restart your Mac System and connect it with your Wi-Fi Network.
  11. Launch FaceTime App and make audio, video calls to your friends.

Method 06: Sign Out from FaceTime and Sign In Again

FaceTime App allows you to call your friends over Wi-Fi Broadband and Cellular Network. You have to Sign In with your Apple ID and Password to access the FaceTime App. It may happen sometimes that you are signed in to FaceTime, but it is still not working. You should sign out from FaceTime App and sign in again after a few minutes. Kindly follow the easiest steps given below:

  1. Launch FaceTime App on your Mac.
  2. Open FaceTime Menu and Select Preferences.
  3. In Settings tab you will see your Apple ID and tick on Enable this account option.
  4. Click on Sign Out button to Sign Out from FaceTime.
  5. Close the FaceTime App and other apps.
  6. Restart your Mac and wait for a few minutes.
  7. Launch the FaceTime App again and Sign In with your Apple ID & Password.
  8. Now FaceTime App will work properly.
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Method 07: Enable Ports for FaceTime in Firewall

Firewall is useful to protect your Mac System from malware and virus attacks. Sometimes Firewall can stop some apps to use camera or network. If your Mac has Firewall installed in system then it can cause FaceTime not working problem. You just need to enable some ports on Firewall to help FaceTime work properly on your Mac.

  • 80 (TCP)
  • 443 (TCP)
  • 3478 through 3497 (UDP)
  • 5223 (TCP)
  • 16384 through 16387 (UDP)
  • 16393 through 16402 (UDP)

After setting up above ports in Firewall, you should Restart your Mac System. Thereafter, connect to internet and launch FaceTime App to use it on Mac.

Method 08: Turn Off All Restrictions

Parental Controls and Privacy Settings are useful to add restrictions on Mac. You can keep your child away from social media and inappropriate contents. But these Restrictions can be responsible to the issue of FaceTime not working on Mac. When FaceTime shows some errors, you should turn off all restrictions. Here we provide simple steps to turn off parental controls and privacy settings as follows:

  1. Open Apple Menu and select System Preferences.
  2. Click on “Parental Controls” option.
  3. Now click on Lock Icon to unlock it.
  4. Provide your Mac Administrator Name and Password.
  5. If your Mac has Touch ID then provide your Touch ID.
  6. Select the User and click on Action Popup Menu to proceed.
  7. Choose “Turn Off Parental Controls” to complete the task.

Note 1: Users with iOS 11 or below can Turn Off All Restrictions by going to Device Settings then “General” and select “Restrictions” option.

Note 2: Users with iOS 12 or above can Turn Off All Restrictions through Device Settings then “Screen Time” and select “Content & Privacy Restrictions” option.

Once the parental controls are turned off or disabled, you need to restart your Mac. Thereafter, launch FaceTime App, sign in with your Apple ID and use the App to connect with your loved ones over video calls.

Final Words:

All the information mentioned above regarding FaceTime Not Working on Mac is true and fair. Your FaceTime App problem must be fixed by applying above techniques. If the problem is not solved yet then contact an Apple Mac Professional. For more queries about FaceTime Not Working Issue, contact Apple Helpline at 1-800-MY-APPLE (800-692-7753) or visit Apple Support Website at support.apple.com.